REVIEW: The Jitterbug Touch3 Smartphone Gives Families Peace of Mind (Part 2 of 4)

jitterbug touch3

Hands-on review of the Jitterbug Touch3 smartphone

We tested GreatCall’s Jitterbug Touch3 smartphone for seniors so we could share our real-life experience and opinions with you. If you’re considering a touch-screen mobile phone for your older adult, this 4 part hands-on review lets you know if the Touch3 is right for them.

In the coming weeks, we’ll explain the details about pricing, health and safety services, and monthly fees, and tell you what older adults and caregivers are saying about the phone. You can also see our quick product overview and review summary.


The Jitterbug Touch3 gives families peace of mind

For families, the Jitterbug Touch3’s most useful and unique feature is called GreatCall Link.

GreatCall Link lets families:

  • Discreetly check your senior’s location without taking away independence
  • Find out if any calls were made to 5Star Medical Alert Agents
  • Check the phone’s battery level
  • Know if the phone is being used or not
  • Get alerts and notifications on your smartphone
  • View a summary of locations your senior has visited

Access GreatCall Link through a website or on your iPhone or Android phone or tablet.


GreatCall Link pricing

The GreatCall Link service is part of the add-on Health and Safety packages, which have separate monthly fees in addition to the regular voice and data plans. It’s part of the Preferred Package (the middle option) and we think it’s well worth the $25/month cost.


GreatCall helps you get set up

The only drawback is that it’s not straightforward to get set up to use GreatCall Link. It took us a bit of head scratching, poking around, and trial and error before we completed all the necessary steps in the Personal Profile, GreatCall Link on desktop, and GreatCall Link on our mobile phone.

Don’t hesitate to call the GreatCall customer support team for help with setup. If you contact them right from the start, they’ll take you through the whole process, making it quick and painless.


Making sure “Mom” is safe using the GreatCall Link mobile app

After setting up the GreatCall Link mobile app on your phone, you’ll be able get information about your older adult’s activities and location no matter where you are.

In the screenshots below, you can see at a glance where your senior is located, if their phone is turned on or not, and the phone’s battery level. Now you don’t have to wonder if they’re actually using the phone or if it’s sitting in a drawer without any battery charge.

jitterbug touch3Notification that “Mom” recently went out


jitterbug touch3The GreatCall Link app shows where “Mom’s” phone was, that it was turned on, and the battery status


jitterbug touch3Hmmm, “Mom’s” phone is probably off and might not be charged. Better give her a call.


GreatCall Link also lets you see activity history for the last 3 or 7 days. In the app, you scroll down to see more information.

jitterbug touch3“Mom” got home late last night!


Moving down past the Daily Activities section shows you the Current Location map. You can see almost exactly where your older adult is!

jitterbug touch3“Mom” went to the mall to do some shopping


5Star service and GreatCall Link

The GreatCall Link app shows if any calls were made to the 5Star service in the past 30 days. Seniors can call 5Star for different types of help, like asking for an address or directions or emergency help when there’s a serious problem.

Because you can see if 5Star calls were made, even if your older adult doesn’t mention anything, you would know to chat with them to find out if there were any emergencies.

jitterbug touch3No 5Star calls were made


Manage access using the website version of GreatCall Link

The GreatCall Link website is very similar to the GreatCall Link mobile app. The only difference is the website version has a “Manage Invites” section where you (as the “manager” of the GreatCall Link accounts) controls who has access.

For security, each GreatCall Link user must be invited by the manager and their access can be turned off or on by the manager at any time. As the manager, you can choose who sees your older adult’s location information on a map or limit them to basic activity and battery info. You can also see a list of who has tracked the phone’s location.

jitterbug touch3
The GreatCall Link website area where you manage access to “Mom’s” location and 5Star usage info


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A GreatCall Link user who does not have access to “Mom’s” location info


Bottom line

With the Jitterbug Touch3, families can stay aware of their activities without interfering with their independence.

Using GreatCall Link, you’ll know where your older adult is, if they’re going about their normal daily routine, when they needed help, and that they’re actually carrying a phone (with battery charge!) with them.


Next Step  Find out about Jitterbug Touch3 pricing, monthly fees, and must-have health and safety services


Interested in Buying?  Get the Jitterbug Touch3 from GreatCall (updated to the new and improved Jitterbug Smart)


You might also like:
REVIEW: Jitterbug Touch3 Smartphone for Seniors (Part 1 of 4)
The Best Alarm Clock for Hearing Impaired Seniors
Coordinate Caregiving With a Private Website


By DailyCaring Editorial Team
Image: ABC News

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