Seniors with Hearing Loss Stay Connected with Free Caption Phones

hearing loss

Hearing loss makes using the telephone difficult

When older adults have hearing loss, using the phone can become nearly impossible. If your older adult has been avoiding talking on the phone, that could be the cause.

But telephones are an important source of safety and social connection. So, we found a special type of phone that solves this problem.

It’s called a caption phone. Even better, internet-based caption phones and service are free for people with hearing loss through a program funded by the Federal Communications Commission (FCC).

On a caption phone, the live phone conversation appears in easy-to read text on a large screen. Other than that, it works like a regular telephone – dial and answer calls as usual. Speak and listen using the phone handset like always.

They’re helpful for people with hearing loss that affects their ability to use a standard telephone. It gives them a lifeline in case they need to call for help as well as keeping them connected to family and friends.

We explain why helping older adults keep connected is important for health and how seniors with hearing loss can get a free caption phone.



Keeping connected is important for senior health

Loneliness and social isolation have significant negative impacts on senior health. Feeling alone can increase the risk of depression, poor nutrition, cognitive decline, and more.

Studies have shown that seniors who are socially isolated tend to have greater risk of death and die earlier. They also have poorer quality of life while they’re alive.

So, helping older adults with hearing loss connect with family and friends, like through the telephone, improves mental and physical health.


How seniors can get a free caption phone

To get a free caption phone, first choose a company that sells caption phones.

There are many companies that offer caption phones and service (in alphabetic order), here are some:

To get a free caption phone and service, people with hearing loss must certify that they have a hearing loss that necessitates use of captioned telephone service.

Companies that offer caption phones will be able to guide you through the qualification process. Typically, a form like this one must be completed and then signed by a medical professional or audiologist.

Before going through the process, make sure your older adult has:


Installation Process

There should be no additional charges for delivery and installation. A local trainer helps install the phone in the home. The trainer makes sure the phone works and teaches how to use it.

The trainer will also complete the additional paperwork required by the FCC.


Recommended for you:


By DailyCaring Editorial Team
Image: CapTel


This article wasn’t sponsored and doesn’t contain affiliate links. For more information, see How We Make Money.


  • Reply July 25, 2019


    Is there anything available to pay for or help with the cost of the land line needed for the phone? There is a connection plug on the wall for a phone but I do not have telephone service .
    Thank you very much

    • Reply July 25, 2019


      You may want to contact the land line telephone service provider in your area to find out if they have programs that can help with the cost of phone service.

  • Reply June 7, 2019

    James Terrill

    My caption call phone has stopped working and is leaking some sticky stuff around the MENU button and under the monitor. Is there a repair/replacement service? The former phone number was 1 (xxx) xxx-xxxx, which, of course, no longer rings but he answering machine attachment does..

    I am almost totally deaf and miss the phone.

    James Terrill

    • Reply June 8, 2019


      I’m sorry to hear that your caption phone isn’t working. We’re not affiliated with Caption Call, so you’ll need to contact them to get help with your phone. Their contact information is — Phone: 1-877-557-2227, Email:, Website:

  • Reply December 27, 2018

    Patsy Leblond

    Is this service or phone available in Ontario, Canada.

    • Reply December 27, 2018


      This is a service that’s free in the United States for those who qualify because it’s paid for by the Federal Communications Commission (FCC). It’s possible that there are similar benefits programs in Canada. We’re not familiar with phone services in Canada, but it’s also likely that you could also purchase similar caption phones for use in Canada.

Leave a Reply