Seniors with Hearing Loss Stay Connected with Free Caption Phones

hearing loss

Hearing loss makes phone calls difficult

When older adults have hearing loss, using the phone can become nearly impossible. The telephone is an important source of safety and social connection, so this makes caregivers understandably worried.

If you’ve noticed that your older adult has been avoiding talking on the phone, it could be due to hearing loss.


Keeping connected is important for health

Helping older adults with hearing loss use the phone gives them a safety line and helps them connect with family and friends, improving their mental and physical health.

We found a phone that solves this problem. It’s a caption phone, which means the live phone conversation shows up in easy-to-read text on a large screen. It works like a regular telephone, just dial and answer calls as usual. Speak and listen using the phone handset like always.

Even better, the phone and caption service is free because it’s paid for by the Federal Communications Commission (FCC).


How seniors can get a free caption phone

The CaptionCall® captioned telephone is free for those who have professionally certified hearing loss. To get the phone free for your older adult, complete this form and have one of the types of doctors listed at the bottom sign it.

If you’re not able to get a doctor’s signature, but still need a captioned phone, you can choose to pay a one-time $75 fee to self-certify your older adult’s medically-recognized hearing loss. There are no extra charges for delivery, installation, or customer support.

Before you order, make sure your older adult has:

  • Medically-recognized hearing loss
  • High-speed internet connection
  • Standard home phone connection
  • Standard electrical outlet

Note: If your older adult uses an iPad, there’s a free mobile app that lets them use CaptionCall to make and receive calls directly on their iPad!


Installation Process

A local trainer helps install the phone in your older adult’s house. The trainer will make sure the phone works and teach your older adult how to use it.

The trainer will also complete the additional paperwork. Because the caption service is paid for by the FCC, additional forms are required – not surprising for government-sponsored services, right?


Bottom Line

This caption phone is great for older adults with hearing loss that affects their ability to use a standard telephone. It gives them a lifeline in case they need help and keeps them connected to family and friends.

If you have questions about the phone, want to know if your older adult qualifies, or aren’t sure about the installation process, call 1-877-557-2227. We found their customer support representatives to be friendly and helpful.


Next Step  Find out how to get a free caption phone so your senior can stay connected


You might also like:

10 Common Signs of Hearing Loss in Seniors
Treating Hearing Loss Reduces Dementia Risk
Affordable Hearing Aid Alternatives for Seniors: Hearing Amplifiers


By DailyCaring Editorial Team
Image: CaptionCall®


This article wasn’t sponsored and doesn’t contain affiliate links. For more information, see How We Make Money.


  • Reply December 27, 2018

    Patsy Leblond

    Is this service or phone available in Ontario, Canada.

    • Reply December 27, 2018


      This is a service that’s free in the United States for those who qualify because it’s paid for by the Federal Communications Commission (FCC). It’s possible that there are similar benefits programs in Canada. We’re not familiar with phone services in Canada, but it’s also likely that you could also purchase similar caption phones for use in Canada.

  • Reply July 27, 2018


    Can this caption phone capture a Spanish conversation?

    • Reply July 28, 2018


      That’s a great question. We’d suggest contacting CaptionCall to find out. They can be reached at 1-877-557-2227

  • Reply May 23, 2018

    Please send information by mail: 260 terrace Dr.

    I have gone thru [3] different ais brands and none seem to work. Last audio test
    the tech said he thought nothing would be able to help my loss. I do have a
    computer Please let me know what is available in writing and what would this
    company recommend..

  • Reply May 23, 2018

    Kemble K. Kennedy, Jr,

    I have a question: I have gone thru [3] sets of hearing aids and none helps my hearing.
    Audiologist says apparently nothing will help with my hearing problem. i have
    been around noise all of my life and no ais seems to help. I do have a
    computer. What would suggest in your line of apparatus.

  • Reply May 3, 2018


    hi can we purchase this phone and can work for another country?

    • Reply May 3, 2018


      We don’t know the answer to that, but my guess would be no because phone systems are different across countries. You may want to give CaptionCall a call at 1-877-557-2227 and ask them.

  • Reply April 7, 2018

    Dorri P

    Sorry if this seems like an odd question, but I am not very familar with a caption phone? Does the person on the other end have to type an email to you, for you to get the captioning on your phone? How do you respond back?

    • Reply April 7, 2018


      That’s a great question. Unless you had been told, you probably would never know that you were speaking to someone who is using a caption phone. A caption phone doesn’t require anybody to do anything different. You would call the person who owns a caption phone and speak as you normally would to anyone on any phone. The caption phone will translate your spoken words into written words, which will be displayed on the caption phone’s screen. That helps the person with low hearing to know what you’re saying when you call. They would then speak to you through the phone handset and you will hear their voice as if they were using a regular phone. I hope that clarifies things!

  • Reply January 12, 2018

    Gail overcash

    Older person has hearing aids can they still get a free phone

    • Reply January 20, 2018


      Gail — We assume that someone with hearing aids would be eligible for a caption phone because they do have hearing loss. To be sure, check with CaptionCall directly. They can be reached at 1-877-557-2227

  • Reply August 4, 2017

    Barbara Carnahan

    I want to know first of all whether one has to have internet to make this phone function.
    Secondly, I would rather purchase the phone than jump through all the hoops to get a free phone.
    No one MOST IMPORTANT, must you have internet for this phone?
    This is an urgent questions.

    • Reply August 5, 2017


      Hi Barbara — According to CaptionCall, this caption phone requires a high-speed internet connection in order to work. As far as we know, all caption phones require high-speed internet. You may want to give CaptionCall a call at 1-877-557-2227 to see if they have any options that don’t require an internet connection.

    • Reply January 9, 2018


      There are captioned phones that do not require internet. CapTel makes some.

      • Reply January 9, 2018


        That’s fantastic to know! Thanks for sharing.

  • Reply November 7, 2016

    Bruce LaDue

    I’m trying to set up my voicemail on my Caption Phone. Need directions. HELP

    • Reply November 7, 2016


      For help with your Caption Phone, please call Caption Call customer service at 1-877-557-2227

      I hope they can help you get your voice mail set up quickly and easily. Enjoy the phone!

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